To ensure a smooth return process, please note the following guidelines:
1. All products must be photographed as evidence of damage before initiating the return.
2. The items should be returned in their original packaging to facilitate proper handling and transportation.
3.For hygiene reasons, damaged goods will be disposed of after inspection by Phat Tony.
4. Kindly be informed that returns will not be accepted for items that have been left in direct sunlight.
By adhering to these guidelines, we can efficiently process your return and address any concerns you may have with our products. Your satisfaction is our priority, and we are dedicated to resolving any issues promptly and courteously.
Upon receiving the items, our diligent quality assurance team conducts a thorough inspection to ensure compliance with the specified criteria. If the stated requirements are not met, we regret to inform you that we won't be able to issue a refund, and the items will be returned to the customer at their own expense. It is important to note that we reserve the right, at our sole discretion, to determine whether the returned merchandise qualifies for a replacement. Our objective is to maintain the highest standards of customer satisfaction while upholding the fairness and integrity of our return policy.
In the event that you have received a damaged, faulty, or incorrect item, we kindly ask you to reach out to our dedicated customer service team. They will handle your concern on a case-by-case basis, ensuring a satisfactory resolution. Please be aware that we do not provide exchanges. Instead, should you wish to replace the item, you will need to place a new order. In such cases, the original item can be returned for a refund. Our aim is to address any issues promptly and provide you with the best possible assistance for a seamless shopping experience.
